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FAQ Management

The FAQ section helps users find answers to common questions. As an admin, you can create, edit, organize, and publish FAQ entries.

Accessing FAQ Management​

  1. Go to Admin in the navigation
  2. Click "FAQs"
  3. You'll see the FAQ management interface

Creating FAQ Entries​

Adding a New Question​

  1. Click "Add FAQ"
  2. Fill in the fields:
    • Question - The question users will see
    • Answer - Your response (supports basic formatting)
    • Category - Group related questions together
    • Published - Whether the FAQ is visible to users
  3. Click "Save"

Writing Effective FAQs​

Good questions:

  • Address actual user concerns
  • Use natural language ("How do I..." vs "Query regarding...")
  • Are specific enough to be helpful

Good answers:

  • Directly answer the question
  • Provide step-by-step instructions when applicable
  • Link to relevant documentation
  • Keep it concise but complete

Organizing FAQs​

Categories​

Group FAQs into categories to help users find what they need:

  • Getting Started - Account and setup questions
  • Features & Tools - How to use StratBrain features
  • Account & Access - Login, passwords, permissions
  • Technical Support - Troubleshooting issues

Ordering FAQs​

Control the display order:

  1. Go to the FAQ list
  2. Drag items to reorder within their category
  3. Most common questions should appear first
  4. Changes save automatically

Bulk Actions​

Select multiple FAQs to:

  • Move to a different category
  • Publish or unpublish together
  • Delete multiple entries

Publishing FAQs​

FAQs can be:

  • Published - Visible to all users on the FAQ page
  • Unpublished - Only visible to admins (drafts or outdated)

Publishing Workflow​

  1. Create FAQ as unpublished (draft)
  2. Review and refine the content
  3. When ready, toggle "Published" on
  4. FAQ appears on the public FAQ page

Unpublishing​

To remove an FAQ from public view:

  1. Find the FAQ in the admin list
  2. Toggle "Published" off
  3. The FAQ remains in your admin list for future use or deletion

Best Practices​

  • Review regularly - Update FAQs as the product changes
  • Track user questions - Add FAQs for commonly asked support questions
  • Keep answers current - Outdated answers are worse than no answer
  • Use clear categories - Help users navigate to relevant questions
  • Link to docs - Reference detailed documentation for complex topics

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